Response information sharing system - List of Manufacturers, Suppliers, Companies and Products

[Examples of Problem Solving within the Service Department] Function for Sharing Service Response Information

It is also possible to check order information and production information! We will strengthen after-sales maintenance to improve customer satisfaction.

We would like to introduce an example of problem-solving within the service department regarding the issue of "not being able to find if similar responses have been made for other customers." In "BIZXIM Product Number," it is possible to register service response statuses and search for that information using various search criteria. This aims to expedite responses by identifying similar cases. Additionally, by collecting and analyzing service and complaint information for each machine, we propose a system to improve customer satisfaction and prevent customer churn. 【Overview】 ■ Issue - Unable to find if similar responses have been made for other customers ■ Solution - Service response statuses can be registered - Service content can be searched through service information inquiries *For more details, please refer to the PDF document or feel free to contact us.

• Company：NTTデータ関西　 法人分野
• Price：Other

• Production Management System